What You’ll Do• Own the operational framework for service desk, project delivery, customer onboarding, resource planning, escalation management, and service quality.• Establish consistent intake, triage, prioritization, scheduling, hand off, and governance processes across delivery functions.• Role Description The Director of Operations is responsible for building, leading, and continuously improving NOVO's delivery operating system across service desk, project delivery, customer onboarding, resource planning, operational reporting, and service quality.