The position coordinates requirements across pricing, product availability, warranty, customer master data, shipping, invoicing, and post-sale support; while also identifying recurring issues, recommending process improvements, and collaborating across functions to meet service-level commitments and contribute to annual revenue objectives. Use SAP/ERP, inventory, pricing, and order-history information to provide accurate quotations, availability, lead times, transfer options, and order status; collaborate with Technical Customer Care to identify appropriate parts or alternatives when requirements create an exception.