Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed. Ultimately responsible for our overall customer satisfaction; the dispatcher communicates with customers, suppliers, technicians, and many more, as well as coordinates the repair and maintenance functions with our field technicians, regardless of their location.