Lead the definition of Project scope, goals and deliverables and set project expectations across all stakeholders Negotiate and resolve scope creep and other risks associated with executing on the project plans Establish detailed project schedule and budget in conjunction with associated Project Managers, coordinators, Team Leads, Managers and Directors Ensure all costs over and above the financial scope identified at the outset of the project are clearly identified and approved before progressing further work on the program Lead project steering committee meetings with appropriate content related to project progress, risks, issues, mitigations and any other items that require steering committee actions In collaboration with Team Leads, Managers and Directors, identify ways of improving work-smart processes, examining existing structure against client needs, identifying areas for improvement within the process going forward and making appropriate changes to project management Lead the maintenance of up-to-date project documentation for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continuously engage with the education team to understand their needs and direct internal Project activities to effectively facilitate end use training Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences. Very strong customer orientation Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit Knowledge of principles and practices of organization, administration, fiscal and personnel management Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate Knowledge of current issues and trends in health care and clinical operations in a health care system Ability to apply judgment and make informed decisions Ability to develop programs and lead process improvement projects Ability to foster effective working relationships and build consensus with other departments and external vendors Ability to plan, organize, prioritize, work independently and meet deadlines Ability to strategize, plan and implement change Ability to supervise, coach, mentor, train, and evaluate work results.