The Senior Manager has primary responsibility for the delivery of services from the Operations Center managed service provider, ensuring they are delivering on contractual and operational objectives, as well as work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions through the Managed Servies provider for all aspects of the organization. For candidates in certain markets (Boston, MA; Chicago, IL; Los Angeles, CA; New York City Metro Area, Philadelphia, PA; San Francisco, CA; Seattle, WA), the listed hiring and salary ranges may be adjusted based on your geographic location. .