The director establishes and executes strategy, strengthens governance and systems, leverages data and digital tools to proactively manage risk, serves as a key customer interface, and owns critical customer quality relationships to build trust, resolve issues, and deliver on customer, consumer, brand, and business expectations. This role partners closely with Quality, Procurement, Supply Chain, R&D, Regulatory, Legal, plant operations, warehouse and distribution teams, suppliers, brokers, distributors, customers, and third parties to drive quality, compliance, supply continuity, and execution excellence.