Birmingham, AL30+ days ago
Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing Ability to develop creditability and trust within a short period of time with customers, partners, and peers Manage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality Ability to perform routine repetitive tasks while maintaining superior quality Ability to work cohesively in a team environment Possess excellent phone etiquette JOB RESPONSIBILITIES Interpret and answer inbound customer inquiries via various communication channels by researching information from various data repositories and determining appropriate response Complete requests in multiple systems, retrieve answers from various sources and document requests Administration of the Company’s learning management system, LearningSOurce, including by not limited to the setup of courses and curriculum, roster management, initiate notifications and support changes in data, as well as troubleshooting issues Research, analyze and resolve LearningSOurce adjustments/corrections. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills) Bachelor’s degree preferred Experience in call center or service center environment is preferred Ability to work proficiently in Learning Source, Oracle HCM, Case Management System, and Microsoft Office Must possess excellent problem solving and organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.