Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members. 1) Work collaboratively with commercial lenders to manage the commercial loan closing process for new, renewed, and modified loans to ensure accuracy that all closing requirements are met as directed in the loan approval, clearing loan to close, and meeting committed closing dates.