POSITION SUMMARY: The Customer Service Specialist serves as a primary point of contact for Animal Nutrition and Health customers, supporting accurate order processing, timely communication, issue resolution, and a positive customer experience through close coordination with Sales, Product Management, Supply Chain, Logistics, Shipping, and other internal teams. The Customer Service Specialist manages day-to-day relationships with internal and external customers by supporting existing accounts, responding to product information requests, coordinating with our internal teams on multiple, addressing customer complaints, and helping ensure timely, professional service through customer experience.