Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)Call Center operating metrics and performance management experience (a plus)Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)Will be trained to support programs, clients, and/or job functions as appropriate. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs.