Brings strong public-company and regulated-industry experience, ideally across fintech, payments, or financial services, with expertise in top-tier media relations, executive thought leadership, crisis communications, and complex or market-sensitive communications. You will lead Zip's external communications function, including accountability for corporate, consumer, executive, and issues communications, owning the strategy, organization, and outcomes required to strengthen the company's reputation while building the systems that make communications more consistent, timely, and effective.