B2 written and spoken),\n Strong focus to details,\n Strong customer orientation and service-oriented work,\n Good understanding of complex business processes.\n \nAdditional Assets:\n\n knowledge of SAP.\n \nOur Offer to You\n\n Contract of employment [umowa o prac\u0119], we are looking for a long term cooperation,\n Annual reward, \n Hybrid work model,\n A diverse and inclusive workplace,\n Festive benefits paid in April and December,\n Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,\n Possibility to extend medical care to family members,\n Life insurance with possible extended scope,\n Sports card (Medicover),\n Language courses,\n A vast training offer to support your development,\n Wellbeing activities, CSR, with space for your initiatives ,\n Discounts for meals and special offers at Platan Business Park.\n We are focusing on entertainment and supporting your physical and mental health \u2013 check out our LinkedIn profile!\n \nThe recruitment process consists of the following steps:\n\n CV selection \u2013 we contact selected candidates\n Phone screening with a recruiter (approx. \nKey Tasks and Responsibilities\n\n Solve customer queries as fast as possible,\n Correct Invoices / create CMR/DMR,\n Monitoring the resolution status,\n Create quality notification to our logistic,\n Create return and replacement orders,\n Ensure database integrity by validating and correcting data stored into SAP,\n Sort out order-related queries and obstacles internally and externally,\n Be a part of the continuous improvements society by identifying areas for process improvement and fulfilling improvement projects.\n \nWhat You Need to Succeed\n\n At least 1 year of professional experience in customer support,\n Good knowledge of English and French (min.