Job demands may include reading (documents), detailed work, confidentiality, problem solving, language, reasoning skills, oral communication, written communication, customer contact, ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees, multiple concurrent tasks, ability to work with constant interruptions, etc. As a key business leader, this position influences and partners with cross-functional internal and external stakeholders, including agency partners, CRM platform providers, field teams, Customer Experience, Connected Car, Legal, and dealer-facing organizations to align customer retention strategies with enterprise objectives.