The Appeal Specialist is responsible for reviewing, investigating, and resolving appeals submitted by parents, guardians, or applicants regarding Child Care Services (CCS) eligibility determinations, benefit reductions, suspensions, terminations, co-payment assessments, and other program-related decisions. The Appeal Specialist serves as a neutral and objective reviewer, conducting fact-finding activities, evaluating eligibility documentation, interpreting Child Care Services policies, facilitating appeal hearings when required, and preparing written determinations.