Collaborate with the Financial Aid team whereby provide student support related to the completion of the Free Application for Federal Student Aid (FAFSA), aid counseling, documentation requests, navigating the loan default process, satisfactory academic progress, and all other applicable requests from the AU Financial Aid team. Support students by assisting them in addressing issues and communications related to student access, i.e. end-user device is non-functional, out to court, transferred to a non-AU facility, lack of technological access, total lockdown at the facility, unexpected release.