Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately - Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families - Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual - Post all self-pay charges, collect payments, and provide patients with receipts - Reconcile billing slips to daily schedule - Update patient information, including demographics, insurance, HIPAA forms, and financial waivers - Schedule appointments accurately according to department guidelines, using a waitlist when applicable - Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly - Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings - Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations - Demonstrate the ability to follow downtime procedures adequately - Perform any and all other duties as assigned . Degree in healthcare/related field preferred - 1+ year of dental administration experience highly preferred - Comprehensive knowledge of electronic medical systems - Adeptness in the healthcare industry - Excellent phone etiquette and ability to establish rapport with diverse clientele - Able to prioritize workload and perform in a fast-paced and challenging environment .