Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services• Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review• Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators • Provide official disposition approval to funeral homes prior to death certificate filing• Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention• Maintain retention schedule for disposition authorization program, disposing of records consistent with the client retention policy• Answer telephone calls to the designated administration lines and respond or refer calls appropriately• Provide in-person assistance to funeral homes, family members, law enforcement personnel, and others arriving at the reception window• Interpret state statutes and client policies regarding releasing public and confidential Medical Examiner records• Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.• Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork• Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction• Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief• Other duties as assigned Experience, Qualifications, Knowledge, Skills • Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.•