NewHuman Resources Manger CIMA AVIATION INCHuman Resources MangerDoral, FLConducts recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews. Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.
Employment Law Attorney JobotEmployment Law AttorneyFort Lauderdale, FL$225,000–$275,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This is a partner-level or senior counsel opportunity for a candidate who thrives in a fast-paced, team-oriented environment and is committed to excellence and innovation in legal practice.
Dialysis Facility Administrator U.S. Renal CareDialysis Facility AdministratorLake Worth, FLAdditionally, if the nursing requirements listed below are not met, an individual may be placed in the Administrator role without them; however, in the absence of these qualifications, there must be a designated Registered Supervising Nurse at the clinic who does possess these qualifications: Must be full-time employee of the Company and available to clinic staff during time clinic is open. ÷ Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
TRANSMISSION & SUB ENG MGR City of Lake Worth BeachTRANSMISSION & SUB ENG MGRLake Worth, FL$115,920–$155,250 / yearEngineering to include availability improvement program (AIP), root cause analysis, capital project definition, capital project technical lead and engineering design, efficiency monitoring and improvement, environmental testing; Predictive Maintenance to include equipment monitoring; post request quality check. Collaborate with our internal team of human resources (HR), project management office (PMO), and financial team members to align the objectives of the CLWBEU team with the objectives of the city.
NewSenior Strategic Communications Specialist-Photographer/Videographer City of Fort LauderdaleSenior Strategic Communications Specialist-Photographer/VideographerFort Lauderdale, FL$76,902.59–$119,214.36 / yearThe employee in this class is expected to establish and maintain effective working relationships with City staff, the media, and representatives of other governmental jurisdictions, private businesses, civic organizations, non-profit entities, residents, and the general public. Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale.
Front Desk Manager Marriott Vacations WorldwideFront Desk ManagerFt Lauderdale, Florida$26.01 / hourFull timeUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
NewSenior Electrical Engineer - Healthcare TLC Engineering SolutionsSenior Electrical Engineer - HealthcareDeerfield Beach, FLYou will lead the project in all facets by interfacing with clients, providing technical excellence, and managing the project team and schedule to achieve a successful project outcome. The Senior Electrical Engineer is a leader in the department and will supervise staff’s day-to-day responsibilities and mentor staff in both technical knowledge and career development.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritHialeah, FL$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
Associate Director, U.S. Employee Relations Galderma Group AGAssociate Director, U.S. Employee RelationsMiami, FL$180,000–$220,000 / yearThis role partners closely with HR Business Partners, business leaders, Legal, Compliance, and HR Operations to ensure consistent, fair, and legally compliant outcomes while fostering a positive employee experience and supporting Galderma's values and culture. Provide expert consultation and coaching to HR Business Partners and business leaders regarding employee relations matters, performance management, corrective actions, workplace accommodations, policy interpretation, and organizational effectiveness.
Employee Relations Coordinator- Onsite Miami Gardens Prime Matter LabsEmployee Relations Coordinator- Onsite Miami GardensMiami Gardens, FLFull timeThis role supports a positive and compliant work environment by assisting with employee relations matters, ensuring adherence to company policies and employment regulations, and facilitating communication between staff and HR. Support supervisors and managers in addressing employee relations matters while ensuring consistency with company policies and applicable labor laws.
Employee Relations Team Lead (Plasma, AMER) CSL PlasmaEmployee Relations Team Lead (Plasma, AMER)Boca Raton, FloridaRole Purpose: The Employee Relations (ER) Team Lead is responsible for overseeing the end-to-end management of employee relations cases, coaching and developing ER Managers, ensuring consistent policy application, and supporting the development and implementation of ER strategies across the organisation. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
NewStrategic Employee Relations Partner Dormont Manufacturing CompanyStrategic Employee Relations PartnerFort Lauderdale, FLThis role involves managing complex employee relations issues and providing expert guidance on workplace concerns. The ideal candidate will possess strong HR experience and a bachelor's degree in Human Resources Management.
VP, Employee & Labor Relations & Workforce Compliance Jackson Health SystemVP, Employee & Labor Relations & Workforce ComplianceMiami, FLIf you are a seasoned labor relations and workforce compliance expert who thrives in complex, highly unionized environments and you''re passionate about advancing a Just Culture this is a rare opportunity to make a significant impact at scale. Jackson Health System (JHS), one of the nation''s largest and most respected public healthcare systems, is seeking an accomplished and strategic Vice President of Employee & Labor Relations & Workforce Compliance.
NewStrategic Employee Relations Investigator TalentoHCStrategic Employee Relations InvestigatorFort Lauderdale, FLThe role focuses on resolving employee relations matters by conducting thorough and impartial investigations, ensuring compliance with laws. The ideal candidate will hold a Bachelor's degree in a related field, with strong skills in communication and problem-solving.
NewCase Manager Crew Relations JetBlueCase Manager Crew RelationsFort Lauderdale, FL$50,000–$89,600 / yearIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. This role will work closely with the People Business Partners, Legal, Labor Relations, People Centers of Excellence, Compliance teams and business leaders to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.
Labor Relations Specialist, Human Resources, Full Time, Days Jackson Health SystemLabor Relations Specialist, Human Resources, Full Time, DaysMiami, FLThe Labor Relations Specialist will assist the Manager of Labor Relations by providing effective and efficient support in organizational maintenance of the labor-management relations function of the Public Health Trust (PHT). Resolves grievance cases field by bargaining units as well as grievance cases field by non-bargaining unit employees.
Guest Relations Manager Marriott International IncGuest Relations ManagerMiami Beach, FLUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Senior Account Manager, Public Relations B2B Technology Highwire Public Relations IncSenior Account Manager, Public Relations B2B TechnologyFLRemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. Senior Account Managers also play a key leadership role within the agency - mentoring and inspiring team members, contributing to new business development, and helping Highwire deliver exceptional results for B2B technology clients.
Communications Specialist - Public Relations DLA Piper LLP (US)Communications Specialist - Public RelationsFL$34.09–$53.17 / hourWhile the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Special Events & Community Relations Manager PGA Tour IncSpecial Events & Community Relations ManagerBoca Raton, FLPro Links Sports currently manages two PGA TOUR events (Valspar Championship and 3M Open), four PGA TOUR Champions events (Insperity Invitational, Simmons Bank Championship, Sanford International, and James Hardie Pro Football Hall of Fame Invitational), and corporate hospitality at events such as the US Open, The Masters, Ryder Cup, and Presidents Cup. The candidate will be responsible for developing and executing community engagement initiatives, strategic partnerships, grassroots marketing programs, ticket and credential management, and fan development efforts that elevate the profile and impact of the PGA TOUR Champions event.
Senior Customer Relations Specialist, PSA Collectors Holdings, Inc.Senior Customer Relations Specialist, PSABoca Raton, FL$23–$28 / hourWe grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Director, Business Development & Client Relations GMMI, Inc.Director, Business Development & Client RelationsPembroke Pines, FLAt Redion, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training.
NewCrew Relations Investigator & HR Advocate JetBlueCrew Relations Investigator & HR AdvocateFort Lauderdale, FL$50,000–$89,600 / yearThe ideal candidate will have experience in employee relations and HR, and strong problem-solving skills. This role works closely with various teams to ensure positive employee engagement and compliance with company policies.
Director of Public Relations and Communications Xanterra Leisure Holding LLCDirector of Public Relations and CommunicationsMiami, FLIdentifies, develops, and manages strategic brand partnerships with TAC brands, destinations, tourism boards, hospitality and lifestyle brands, and media partners that expand brand visibility and support commercial priorities. Job Summary: We are seeking a motivated Director of Public Relations and Communications to lead public relations, partnerships, and internal communications to advance Windstar Cruises'' brand, reputation, and business objectives in a highly competitive industry.
NewCustomer Relations Specialist I-III (Career Path) City of Boynton BeachCustomer Relations Specialist I-III (Career Path)Boynton Beach, FL$38,667.20–$58,011.20 / yearMonitors work order management system to ensure supervisors throughout the department are responding to public requests within three days; reassign requests as needed; enters phone requests into system and closes with resolution; reports issues and request changes to software admin. Dispatches field requests related to water leak, wastewater backups, unknown utility situations, sink holes, flooding, shut off requests, odor complaints, trip hazards, meter reading audits and other Utility related field investigations.
Payer Relations & Contracting Specialist VITAS Healthcare CorpPayer Relations & Contracting SpecialistMiramar, FLThe Payer Relations & Contracting Specialist holds a pivotal role in fostering positive relationships with healthcare payers and managing effective contracts to ensure fair and timely reimbursement for our hospice companys compassionate end-of-life care services. Payer Relationship Management: • Cultivate and maintain strong working relationships with healthcare payers, including insurance companies, government programs (Medicare and Medicaid), hospice associations, and other third-party payers.
Vice President, Government Relations Nova Southeastern UniversityVice President, Government RelationsFort Lauderdale, FLServes as the senior relationship manager with key stakeholders, including Members of Congress and their staff, Governor's office and state leadership, State and local elected officials, and Federal, state, and local agencies. Collaborates across the organization to ensure cohesive messaging and advocacy efforts, including partnership with Advancement, Public Relations/Communications, Research functions, and Health and specialized program units.
Physician Relations Manager University of MiamiPhysician Relations ManagerFLUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. The Physician Relations Manager develops and implements provider engagement strategies focused on physicians, medical groups, hospital partners, and community organizations.
NewAdministrative Assistant Donor Relations Mount Sinai Medical Center of FloridaAdministrative Assistant Donor RelationsMiami Beach, FloridaWe offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Supports leadership with scheduling, correspondence, and HR-related tracking, and collaborates across departments to meet deadlines, maintain compliance, and enhance overall workflow and service delivery.
Vice President, Government Relations NSUVice President, Government RelationsFort Lauderdale, FloridaServes as the senior relationship manager with key stakeholders, including Members of Congress and their staff, Governor’s office and state leadership, State and local elected officials, and Federal, state, and local agencies. Collaborates across the organization to ensure cohesive messaging and advocacy efforts, including partnership with Advancement, Public Relations/Communications, Research functions, and Health and specialized program units.
NewDirector of Public Relations and Marketing Four Seasons HotelsDirector of Public Relations and MarketingFort Lauderdale, FLThrough creative and strategic thinking and execution, this role will increase awareness and visibility of the Hotel, and further enhance its offerings, contributing to driving property business objectives and overall engagement while liaising as an essential ambassador of Four Seasons Hotel and Residences Fort Lauderdale within the community and as a spokesperson for press and partnerships. The Director of Public Relations and Marketing will oversee, develop, and execute an annual strategic and integrated plan that supports the business objectives, including Public Relations, Digital Media, Social Media, and Marketing Communications Strategies.
NewSenior Customer Relations Specialist, PSA Collaborative SolutionsSenior Customer Relations Specialist, PSABoca Raton, FloridaWe grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Security Agent (Guest Relations) Standard International Management LLCSecurity Agent (Guest Relations)Miami Beach, FLHotels High Line, NYC East Village, NYC Bangkok Miami Beach Ibiza Hua Hin Maldives London Singapore Melbourne X Bangkok X Lisbon Brussels Pattaya Na Jomtien Mexico City. This position is responsible for maintaining the overall safety and security of the hotel, parking areas, and surrounding property while delivering a guest-focused, hospitality-driven approach to security.
Director of Public Relations and Marketing Four Seasons Hotels and ResortsDirector of Public Relations and MarketingFort Lauderdale, FLThrough creative and strategic thinking and execution, this role will increase awareness and visibility of the Hotel, and further enhance its offerings, contributing to driving property business objectives and overall engagement while liaising as an essential ambassador of Four Seasons Hotel and Residences Fort Lauderdale within the community and as a spokesperson for press and partnerships. The Director of Public Relations and Marketing will oversee, develop, and execute an annual strategic and integrated plan that supports the business objectives, including Public Relations, Digital Media, Social Media, and Marketing Communications Strategies.
Director of Government Relations Progress ResidentialDirector of Government RelationsMiami, FLReporting to the Vice President of Government Affairs, the Director will be responsible for executing government relations strategies, influencing key decision-makers, building durable relationships, and effectively communicating Progress' and/or the industry's positions before state and local governments, with limited federal engagement as needed. Job Summary: The Director of Government Relations will represent Progress Residential ("Progress") by advocating before state and local government officials on policies relevant to Progress Residential, its affiliates, Owners, and Property Managers in the Single-Family Rental ("SFR") industry.
Healthcare Payer Relations Credentialing and Contract Support Specialist VITAS Healthcare CorpHealthcare Payer Relations Credentialing and Contract Support SpecialistMiramar, FLDemonstrate excellent verbal and written communication skills and have the ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Manage, maintain and organize the contracting and credentialing database while creating and implementing alerts based on contractual agreement provisions as it pertains to payer credentialing and payer network status.
NewProvider Relations Specialist Integrated HomeProvider Relations SpecialistHollywood, FLThe Provider Relations Specialist contributes to the overall success of the team by providing a high level of customer service, administrative support, provider training and project coordination throughout the process and full cycle scope of services in coordination and billing. What you need to succeed: Minimum of a Associates Degree plus two (2) years of work experience with a plan payer, in health care, or a related field with Provider Network Development and/or Provider Relations.
Customer Relations Specialist II, PSA Collectors Holdings, Inc.Customer Relations Specialist II, PSABoca Raton, FLOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
Customer Relations Specialist Service Pros Auto GlassCustomer Relations SpecialistHialeah, FL$1,800–$3,200 / weekService Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
Account Director, Public Relations B2B Technology Highwire Public Relations IncAccount Director, Public Relations B2B TechnologyFLRemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.
Customer Relations Specialist IV, PSA Collectors Holdings, Inc.Customer Relations Specialist IV, PSABoca Raton, FLOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
Athlete Relations Associate-Signings Fanatics IncAthlete Relations Associate-SigningsMiramar, FLRemoteFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Patient Relations Representative Gastro HealthPatient Relations RepresentativeLake Worth, FLGastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.
Account Executive, Public Relations Cybersecurity Highwire Public Relations IncAccount Executive, Public Relations CybersecurityFLRemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.
Account Executive, Public Relations B2B Technology Highwire Public Relations IncAccount Executive, Public Relations B2B TechnologyFLRemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.
Account Manager, Public Relations B2B Technology Highwire Public Relations IncAccount Manager, Public Relations B2B TechnologyFLRemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.
Land Supplier Relations Specialist (Fort Lauderdale, FL) World Travel Holdings IncLand Supplier Relations Specialist (Fort Lauderdale, FL)Ft. Lauderdale, FL$50,000–$55,000 / yearThe Land Supplier Relations Specialist partners closely with the Director of Land Strategy & Performance to strengthen and expand supplier relationships, enhance land product performance, and increase supplier engagement across the franchise network. This role collaborates cross-functionally with internal teams and regularly engages with franchisees and suppliers to assess needs, respond to inquiries, and identify growth opportunities.
Customer Relations Representative - State Farm Agent Team Member Kat Stevenson - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberFort Lauderdale, FLROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Kat Stevenson - State Farm Agent, you are vital to our daily business operations and customers’ success. We offer a stocked breakroom full of snacks, group life insurance, three weeks of paid vacation each year, unlimited commissions, bonus incentives tied to sales promotions, strong work–life balance, and reimbursement for licensing costs.
NewCustomer Relations Specialist II, PSA Collaborative SolutionsCustomer Relations Specialist II, PSABoca Raton, FloridaWe grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Temporary - Donor Relations Associate Nova Southeastern UniversityTemporary - Donor Relations AssociateFort Lauderdale-Davie, FLInformation Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.