Demonstrated knowledge of adult learning styles, participative training design, group dynamics, interactive learning methods, systems theory and quality improvement processes, principles of customer service, advanced consulting methods, leadership coaching, conflict resolution, group process facilitation, organization communications processes, presentation skills and project management. Provide coaching, facilitation, team development, whole systems analysis, process reengineering and organization development services in conjunction with Human Resources and consultation with leaders and senior leadership team to implement transformational organization improvement initiatives and assure alignment with the organizationâ€s strategic plans.Â.