Responsibilities: of the Customer Service Supervisor: Lead daily customer service, logistics, and order fulfillment operations to ensure timely and accurate delivery of products Supervise and support a team of customer service coordinators, operations personnel, and warehouse support staff Coordinate with production, procurement, warehouse, and operations teams to align inventory, supply, and customer demand Manage domestic and international shipping activities, troubleshoot logistics delays, and resolve customer order issues Develop and improve logistics, inventory, and operational processes to enhance efficiency and customer satisfaction Serve as the primary point of contact for customers regarding order status, shipment coordination, and delivery updates Qualifications: for the Customer Service Supervisor: 5+ years of leadership or supervisory experience within customer service, logistics, supply chain, or warehouse operations Strong background in order fulfillment, shipping coordination, inventory management, and customer support Ability to work independently, prioritize responsibilities, and lead operational initiatives in a fast-paced environment Experience with ERP or inventory management systems; Sage ERP experience highly preferred Exposure to international shipping and global logistics coordination preferred Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred Compensation: for the Customer Service Supervisor: Salary range: $70,000 - $80,000 annually with some flexibility based on experience Bonus eligibility up to 10% annual management bonus Primarily onsite schedule with potential flexibility for 1 remote day per week Comprehensive benefits package and long-term growth opportunities Opportunity to join an organization undergoing operational growth and leadership transformation.