Practice Assistant II - Call Center Brigham and Women's HospitalPractice Assistant II - Call CenterFoxborough, MA$17.71–$24.94 / hourThe Ambulatory Practice Assistant II Call Center is primarily responsible for appropriately greeting and welcoming all customers who telephone the practice, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers' information needs. Warmly greets patients upon calling for appointments and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerBoston, MA$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
NewCustomer Service Coordinator II Iconma LLCCustomer Service Coordinator IITewksbury, MAResponsibilities: Act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
NewSecurity Officer Call Center Analyst Allied UniversalSecurity Officer Call Center AnalystCumberland, Rhode IslandFull timeAs a Dispatch Officer at a healthcare location, you will help coordinate responses to security-related incidents, monitor alarm and access control systems, communicate with onsite teams and emergency personnel, and document activity using computer-based tools. Monitor dispatch communications, receive and prioritize calls for service, document incidents, and coordinate the response of on-site personnel to routine, urgent, and critical situations.
NewSecurity Call Center Analyst Allied UniversalSecurity Call Center AnalystCumberland, Rhode IslandFull timeAs a Dispatcher in a healthcare location, you will coordinate security-related communications, monitor alarm activity, dispatch officers and resources, and maintain accurate logs. Provide customer service to personnel, visitors, and delivery drivers at a healthcare-related location by carrying out site-specific procedures and security-related protocols.