Provide functional expertise across the end-to-end order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order creation and management, pricing and promotions, inventory availability and allocation, order holds and exception management, warehouse/3PL integration, shipment confirmation, customer invoicing, returns, credits, and deductions. This position will serve as the primary Customer Operations subject matter expert supporting the SAP implementation, with responsibility for translating business requirements into system processes, supporting system configuration decisions, validating data and integrations, leading testing activities, and ensuring successful adoption across the Customer Operations organization.