Duties/Responsibilities:Maintain the highest level of confidentiality, protecting patient, coworker, and company information alwaysProvide excellent customer service to a wide spectrum of patients in a friendly, compassionate, and professional mannerAct as the first point of contact for escalated customer concerns and disputesEnsures Wellness Associates are stationed in the correct areas, rotating as need for breaks and shift changesWhen needed, accurately and efficiently process patient transactions using POS system Accurately and efficiently fulfill online orders in back of houseMaintain up to date knowledge of all company products and brand offerings, provide education and training to Wellness Associates on new offeringsMaintain strict compliance with all company policies and state regulationsEnsure Wellness Associates follow all company policies and state regulations throughout dispensing processAnswer questions and provide general information and guidance for patients regarding cannabis products, policies, procedures, laws, and regulations. Education:High school diploma or GED equivalentAdditional education in business management, communication, or related field preferredMinimum Experience:3+ years of experience in a consultative sales or retail environment1+ years of leadership experience requiredKnowledge / Skills:Cannabis knowledge preferred, but not required.