Proven experience leading end-to-end ServiceNow implementation projects across ITSM, ITAM, ITOM, CSM, or FSM modules, with strong knowledge of integrations, upgrades, and Agile/Scrum methodologies. Senior Technical Consultant Responsibilities include: Lead end-to-end ServiceNow implementation, upgrade, migration, and integration projects across ITSM, ITAM, ITOM, CSM, and FSM modules.