Reports to executive management on key customer issues such as new construction projects, complex billing issues, water and power emergencies, water and electric rates analyses, and the impact of a broad spectrum of issues on Azusa Light & Water customers; monitors and maintains current information on local, State and Federal legislation, service and other Azusa Light & Water requirements and effects of energy price, reliability, and quality for business divisions. Operational characteristics, services, and activities of water and energy services programs; Principles and practices of program development, administration, and budget setting/administration; Organizational and management practices as applied to the complex principles and practices of energy efficiency measures analysis, evaluation, and verification; Methods and techniques of supervision, training, motivation, and performance evaluation; Utilizing personal computer software and hardware; Understanding of basic principles of contract law, contract development, and accounting.