Position SummaryThe Senior Manager of Visitor Experience & Operations is a key member of PAFA's Revenue & Engagement team, responsible for ensuring an exceptional, welcoming and consistent experience for everyone who engages with PAFA.This position serves as an important connector across the institution, working closely with exhibitions, education and programs, membership and development, special events, marketing, retail, facilities and security to ensure audience needs and frontline operations are considered in the planning and execution of PAFA's work. The Senior Manager leads PAFA's Visitor Experience team and ticketing operations while maintaining a broader view of the full visitor journey, from planning and arrival through participation, engagement and departure.