Collaborate and consult with healthcare providers, members, internal team of clinical support specialists, Utilization Management, physicians, medical directors and pharmacists to ensure medically appropriate, high quality, cost-effective care, promote positive member outcomes, effective use of resources, optimize member benefits, and support business initiatives; conducting prospective, concurrent and retrospective utilization reviews for medical necessity as needed. Identify potential discharge complications or preventable readmissions and follow-up with members after return home to ensure member is able to obtain medically necessary care, understands discharge instructions and plan of care, understands warning signs of complications and knows what actions to take to address changing health status.