They serve as a liaison between the business community, the software quality assurance team, project management office and the technical development team and, as such, should have worked with Content Management Solutions, SaaS solutions, and are well-versed in operational concepts, and the Software Development Life Cycle. • Participate in and contribute to JRM/JAD workshops with business SMEs, developers, testers, and Client to analyze business processes, workflows, business-policies, events, triggers, roles, integrated systems, data flows, etc. .