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Lead and develop the ERP functional support team, fostering strong cross-functional relationships internally and externally, sharing best practice, and ensuring effective collaboration, accountability and high performance across all stakeholders. The ERP Functional Support Manager will have overall responsibility for the functional effective delivery, maintenance and continuous improvement of our Enterprise Resource Planning system, delivered as a service using the Oracle Fusion platform.

About the job.National Highways have an excellent opportunity for an ERP Functional Support Manager to join our team. The ERP Functional Support Manager will have overall responsibility for the functional effective delivery, maintenance and continuous improvement of our Enterprise Resource Planning system, delivered as a service using the Oracle Fusion platform. This role will ensure the financial modules, system interfaces, controls and reporting frameworks operate effectively, enabling the organisation to accurately manage and account for its finances.Our technology estate is broad, diverse and continuously evolving. You will work across everything from internal business platforms to the systems that manage physical assets and keep England's road network operating safely and reliably. This is an opportunity to develop solutions that have a real-world impact for millions of people.Please note this position can be based from any of our UK offices however travel to other offices to attend team meetings will be required. <ul><li>Provide clear and timely communication to the wider business on data integrity, standing data and period-end progress, producing regular status reports for senior management with clear recommendations and action plans.</li><li>Lead the ongoing maintenance, updates and enhancement of the Oracle Fusion ERP suite, coordinating activities across functional system experts and Business Process Owners to ensure system stability, performance and control effectiveness.</li><li>Own and deliver a comprehensive ERP functional improvement strategy, aligned to the wider ERP and PFP strategy, ensuring initiatives are delivered on time and within budget while meeting evolving business and user needs.</li><li>Drive continuous improvement of ERP processes, controls and system performance, ensuring deployed Oracle Fusion modules fully support National Highways' financial management and reporting requirements.</li><li>Lead and develop the ERP functional support team, fostering strong cross-functional relationships internally and externally, sharing best practice, and ensuring effective collaboration, accountability and high performance across all stakeholders.</li></ul>About you.<ul><li>Significant experience of working with cloud-based ERP systems, specifically Oracle (Oracle Fusion Cloud essential), with demonstrable knowledge of ERP system management, controls and support.</li><li>Practical experience of working in or closely with Finance and/or Procurement functions, with a recognised accountancy qualification (fully or part qualified) advantageous.</li><li>Proven experience leading, developing and motivating high-performing teams, with clear accountability for service delivery, performance management and stakeholder engagement.</li><li>Demonstrable experience in business process improvement and business process engineering, alongside IT change management and delivering client-focused, customer-centric solutions.</li><li>Experience applying project management methodologies, influencing and communicating effectively with senior stakeholders at executive and corporate level</li></ul>About us.Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.We are committed to creating a diverse environment and welcome applicants from all backgrounds.

National Highways

ERP Functional Support Manager

Accounting

Best Practices

Budget Management

Business Processes

Change Management

Cloud Computing

Communication Skills

Continuous Improvement

Cross-Functional

Customer Relations

Customer Service Management

Customer Support/Service

Data Quality

ERP (Enterprise Resource Planning)

Finance

Financial Management

Financial Reporting

Financial Systems

Information Technology & Information Systems

Intelligent Transportation

Leadership

Oracle ERP

Oracle Fusion Middleware

Performance Management

Physical Asset Management

Policy Development

Process Engineering

Process Improvement

Project/Program Management

Purchasing/Procurement

Safety/Work Safety

Service Delivery

Status Reports

Systems Administration/Management

Team Player

Time Management

Willing to Travel

Broadbean

UNKNOWN

Overview: The Resources & Business analyst plays a critical role in ensuring EBIT teams are properly staffed, supported, and positioned for success, while maintaining strong alignment with budgetary and financial objectives. This role partners closely with EBIT leadership, managers, supervisors, Human Resources, and Finance to coordinate staffing plans, onboarding activities, interview logistics, and day-to-day resource needs.

Overview:
The Resources & Business  analyst plays a critical role in ensuring EBIT teams are properly staffed, supported, and positioned for success, while maintaining strong alignment with budgetary and financial objectives. This role partners closely with EBIT leadership, managers, supervisors, Human Resources, and Finance to coordinate staffing plans, onboarding activities, interview logistics, and day-to-day resource needs. The position supports both direct EBIT hires and contracted support staff, with a focus on workforce cost management, forecasting, and data-driven resource planning. The ideal candidate is highly organized, analytically minded, and comfortable working across multiple teams in a fast-paced environment. Key Responsibilities:<ul><li>Monitor and track staffing plans to ensure alignment with EBIT business needs, hiring forecasts, an approved budget</li><li>Partner with EBIT managers, supervisors, HR, and Finance to coordinate onboarding activities for new hires, including scheduling, workspace setup, and first-day readiness</li><li>Track and analyze headcount, contractor usage, and workforce-related costs to support budgeting and forecast accuracy</li><li>Maintain accurate records related to staffing, onboarding status, resource allocation, and associated cost impacts</li><li>Support workforce planning and financial forecasting by identifying trends, risks, and variances related to staffing plans</li><li>Support process improvements related to hiring coordination, onboarding efficiency, cost controls, and resource planning</li><li>Collaborate cross-functionally to anticipate upcoming staffing, workspace, and budget needs</li><li>Assist with ad hoc projects related to workforce planning, operational support, and financial analysis</li></ul> 

Qualifications:
Required:<ul><li>Bachelors' degree in Finance, Accounting, HR, Data Analytics, or Communications</li><li>2+ years of experience in a coordination, operations, finance, HR, or administrative support role</li></ul>Preferred:<ul><li>Experience working with budgets, forecasts, or cost tracking</li><li>Experience coordinating interviews, onboarding, or staffing plans</li></ul>

Skills:
<ul><li>Proficiency with spreadsheets and reporting tools; comfortable analyzing data and financial information</li><li>High attention to detail with strong follow-through and accountability</li><li>Excellent communication and interpersonal skills</li><li>Ability to work collaboratively with diverse teams and stakeholders</li><li>Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously</li></ul>

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ERP Functional Support Manager National Highways

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