Key Relationships Internal Commercial Operations, Sales Leadership, Finance, Technology, Compliance, Quality, Legal, Executive Leadership External Customers, Distribution Partners, Third-Party Service Providers, Industry Associations (as applicable) Decision Making This role manages complex operational and customer experience challenges requiring strategic thinking, analytical problem solving, and sound judgment. MBA or other graduate degree preferred Minimum 10 years' healthcare experience with at least 8 years' pharmaceutical/ biotech in a leadership role Experience within pharmaceutical, biotechnology, healthcare, or other highly regulated industries Experience with customer experience improvement, operational excellence, and digital enablement initiatives Vaccine or biologics experience preferred The expected base salary range for this position at hiring is $245,000 - $300,000.