Helps patrons locate appropriate resources in support of coursework or personal enrichment through learning-based interactions; instructs patrons in the use of databases and other resources, and refers patrons to appropriate library, campus, and Indianapolis resources. University Librarys Access Services Team (AST) provides front-line customer service to Indiana University (IU) Indianapolis students, faculty, and staff, as well as to non-IU affiliated community members, in person at the Service and Information Desk, via live chat, phone, and email.