Skill in using computers and related software applications; providing customer service; managing projects; managing multiple priorities simultaneously; interpreting planning and zoning programs to the general public; performing mathematical calculations; reading and interpreting architectural and engineering drawings; reading maps and scales; conducting research; interpreting and applying applicable laws, ordinances, codes, rules, regulations, policies and procedures; organizing, collecting and analyzing data; resolving conflict; creating and giving presentations; speaking in public; preparing reports and documents and communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. KNOWLEDGE AND SKILLS: Knowledge of customer service principles; municipal planning principles; land use planning principles; local government processes; database management principles and practices; GIS and mapping software applications; research methods; project management principles; statistical and mathematical concepts; site planning and architectural design principles; principles and practices of urban planning and development; planning terminology, methods, materials, practices and techniques; applicable federal, state and local laws, ordinances, codes, rules, regulations, policies and procedures.