Ability to: Learn and utilize the latest version of word processing software, including Microsoft Office related applications, as well as other applicable technologies involved in department operations; Interpret and apply general administrative and departmental policies and procedures; Apply applicable federal, state, and local laws, codes, and regulations; Learn and apply new information and skills; Type, keyboard, and/or enter data at a speed necessary for successful job performance; Make arithmetic calculations quickly and accurately; Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person; Plan and organize work to meet changing priorities and deadlines; Understand and carry out oral and written directions; Communicate clearly and concisely, both orally and in writing; Establish and maintain effective working relationships with those contacted in the course of work; Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports; Demonstrate mental acuity sufficient to perform the essential functions of the position; Exercise initiative and independence of judgment and action; Analyze situations accurately and adopt effective courses of action; Exercise diplomacy, poise and tact in contact with parents, staff, community members or other District stakeholders. Receives and responds to inquiries incoming in person, by phone or email, providing general and specialized information regarding departmental functions that may require the use of judgment, tact and sensitivity and the interrelation of policies, rules and procedures; researches and responds to requests or refers complaints and requests to other staff when warranted.