Ability To: Perform administrative support and clerical duties; Operate a computer terminal to enter data, maintain records and conduct word processing; Coordinate, organize, and oversee office activities; Type, keyboard, and/or enter data at a speed necessary for successful job performance; Maintain spreadsheets and files with minimal errors; Compose correspondence and written materials; Prepare reports by gathering and organizing data from a variety of sources; Work independently with minimal direct supervision; Work confidentially with discretion; Meet schedules and deadlines by prioritizing work; Make arithmetic calculations quickly and accurately; Communicate clearly and concisely, both orally and in writing; Learn policies, procedures and regulations and apply to specific situations; Answer telephone and greet the public courteously; Determine appropriate action within clearly defined guidelines; Schedule and coordinate meetings, conferences and appointments; Relay messages, and screen and route calls and visitors; Establish and maintain cooperative and effective working relationships with others; Identify policies or procedures that are ineffective and develop new polices and procedure to enhance program or office operations; Work effectively with frequent interruptions; Understand and follow oral and written directions . Knowledge Of: Modern office practices, procedures, and equipment; Record-keeping, filing, and information organizing techniques; Interpersonal skills using tact, patience and courtesy; Word processing, spreadsheet, database, presentation, and other relevant software applications, including Microsoft Word, Excel, PowerPoint, Google Docs, Google Chat and Outlook, Blackboard experience is a plus.