Financial Center Specialist II - Sensitive Profile USAAFinancial Center Specialist II - Sensitive ProfileAnnapolis, MD$43,680–$65,540 / yearAs a dedicated Financial Center Specialist II (mid-level), within defined guidelines and framework provide servicing and/or facilitation on a variety of Banking products through various channels, but primarily face-to-face. At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
Contact Center Representative - CGSS Live! Casino and Hotel MarylandContact Center Representative - CGSSHanover, MarylandThe Contact Center Representative plays a vital role in delivering a seamless and memorable guest experience by serving as a primary point of connection for all guest and team member communications. Through attentive listening, clear communication, and a commitment to resolving needs with care and accuracy, you help create a positive and engaging experience for both current and future guests.
Contact Center Representative (Casual) - Cordish Gaming Shared Services Live! Casino and Hotel MarylandContact Center Representative (Casual) - Cordish Gaming Shared ServicesHanover, MarylandThe Contact Center Representative plays a vital role in delivering a seamless and memorable guest experience by serving as a primary point of connection for all guest and team member communications. Through attentive listening, clear communication, and a commitment to resolving needs with care and accuracy, you help create a positive and engaging experience for both current and future guests.
Contact Center Systems Analyst (Remote) Diverse Agile SolutionsContact Center Systems Analyst (Remote)Adelphi, MDRemoteThe role is particularly well suited for a technically strong problem solver who enjoys supporting users, troubleshooting production issues, maintaining documentation, testing system changes, and identifying opportunities to improve operational efficiency. Candidates with direct Five9 administration experience are strongly preferred; however, professionals with comparable experience administering platforms such as NICE CXone, Genesys Cloud, Amazon Connect, or similar cloud contact center technologies are encouraged to apply.
Contact Center Systems Analyst Diverse Agile SolutionsContact Center Systems AnalystAdelphi, MDRemote$115,000–$120,000The role is particularly well suited for a technically strong problem solver who enjoys supporting users, troubleshooting production issues, maintaining documentation, testing system changes, and identifying opportunities to improve operational efficiency. Candidates with direct Five9 administration experience are strongly preferred; however, professionals with comparable experience administering platforms such as NICE CXone, Genesys Cloud, Amazon Connect, or similar cloud contact center technologies are encouraged to apply.
Contact Center Business Architect Kaiser PermanenteContact Center Business ArchitectHyattsville, MDLeads and consults team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders and business owners to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; partnering with stakeholders to develop goals and set the prioritization of deliverables; driving business processes (e.g.
Associate Director, Research - Deloitte Center for Government Insights; Defense, Security, and Justice Sector Deloitte Touche Tohmatsu LtdAssociate Director, Research - Deloitte Center for Government Insights; Defense, Security, and Justice SectorWashington, DC$124,600–$255,900 / yearResearch topics could address a range of areas including applications of AI and emerging technology including human-machine teaming, space defense technologies, quantum communication capabilities, cybersecurity, advanced electronics and power systems for defense platforms, supply chain resilience and manufacturing innovations addressing vulnerabilities in critical materials and production capacity, and hybrid cloud-edge architectures that balance cloud scalability with edge computing for military operations and logistics. As a key part of GPS, the Defense, Security, and Justice (DS&J) practice serves clients across the Defense, Homeland Security, Justice, and the Intelligence Community to improve mission performance and tackle some of the toughest and most meaningful national security challenges.
Contact Center Transformation - Director PricewaterhouseCoopers LLPContact Center Transformation - DirectorWashington, DC$155,000–$410,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences.
Finish Line Macy''''s Store Management - Towson Town Center, Towson, MD JD Sports Fashion PlcFinish Line Macy''''s Store Management - Towson Town Center, Towson, MDTowson, MD$15.50–$16.50 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Bowie Town Center, Bowie, MD JD Sports Fashion PlcFinish Line Macy''''s Store Management - Bowie Town Center, Bowie, MDBowie, MD$15.80–$16.80 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Metro Center, Washington, DC JD Sports Fashion PlcFinish Line Macy''''s Store Management - Metro Center, Washington, DCWashington, DCJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Scheduling Specialist - Contact Center North Creek RoofingScheduling Specialist - Contact CenterWashingtonThe “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting.
Lead Data Center Support Services Technician Oracle CorpLead Data Center Support Services TechnicianAnnapolis Junction, MD$31.83–$63.65 / hourDatacenter Services Operations-Network Configuration, Installation, and Augmentation: Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity. Technical Support and Trouble Shooting: Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs.
Advising Associate, Response Center Anne Arundel Community CollegeAdvising Associate, Response CenterArnold, MD$25.29–$31.61 / hourThe Advising Associate provides comprehensive customer service in person and remotely via telephone, email, and chat, addressing inquiries from current and prospective students, parents, faculty, staff, and community members who contact the Response Center, answering questions and addressing concerns related to Admissions, Records & Registration, Advising, Financial Aid, Continuing Education, Cashiers, and other college offices. The Advising Associate must have the ability to work a flexible schedule and work in a sedentary, highly structured setting with established metrics, policies, and procedures, answering high volume calls, chats, emails, and/or providing in-person services for a minimum 6 hours per working day.
Nurse Manager, Day Shift, Transfer Center Shady Grove Adventist HospitalNurse Manager, Day Shift, Transfer CenterRockville, MD$104,000–$150,000 / yearNicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Senior Manager, Contact Center & Customer Support, Amazon Travel and Events Amazon.com IncSenior Manager, Contact Center & Customer Support, Amazon Travel and EventsArlington, VAThis leader will own the end-to-end contact center operating model, from strategy and technology implementation to daily performance, ensuring all customers including travelers, arrangers, event planners, and internal stakeholders receive fast, consistent, high-quality support across every channel, time zone, and language. Deep familiarity with the travel, hospitality, and events industry (bookings, intake, changes, disruptions, traveler safety, vendor/supplier coordination) is essential to earning credibility with the business and designing support workflows that fit how travel and events programs must operate.
NewGrowth Platforms - Deloitte Microsoft Technology Practice - Global Sale & Solution Center - Architect, Senior Manager - C_MAT Deloitte Touche Tohmatsu LtdGrowth Platforms - Deloitte Microsoft Technology Practice - Global Sale & Solution Center - Architect, Senior Manager - C_MATVA$141,200–$278,300 / yearThe GSSC coordinates across business, industry, and technology teams to accelerate offering development and provide a central hub for pursuit architecture, estimation, responsible AI, security, and delivery planning for strategic Microsoft pursuits in the U.S., including Government & Public Services. Microsoft Azure Solutions Architect Expert certification is preferred; Azure AI Engineer Associate, Cybersecurity Architect Expert, Power Platform Solution Architect Expert, Fabric Analytics Engineer Associate, or equivalent role-relevant credentials are beneficial.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Hyattsville, MDWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Test Center Administrator (FT) Prometric IncTest Center Administrator (FT)DCWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&Washington, DC$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.