Design, develop, and deliver training programs for core IT tools, including onboard training for new staff, role-specific training, refresher training, and rollout training for new tools or features Build and maintain training materials in multiple formats (live sessions, recorded modules, written guides, quick reference materials) appropriate for the diverse needs of National Office staff, Alliance Missions workers, and other ministry contexts Schedule and deliver training on a cadence that supports organizational priorities and AOM needs. Lead the user-facing components of migrations from legacy tools to new core platforms Build migration plans, communicate timelines, train users on the new state, and partner with AOM leaders to drive participation Support sunsetting of retired tools with appropriate user offboarding and knowledge preservation.