Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. This position works collaboratively with other departments (e.g., Regional Vice Presidents, Customer Success, Product and Development) to create client success strategy to leverage FACTS best practices and to deliver a high level of retention and full usage.