Acting as the senior escalation point for User Services, this individual owns complex executive-impacting incidents, supports high-profile meetings and events, mentors team members, and partners with infrastructure, engineering, security, and business teams to ensure reliable, secure, and efficient technology services. The Senior IT Technician, Executive Support serves as the highest-level individual contributor within the User Services organization, providing white-glove technology support to the CEO, Executive Leadership Team (ELT), Executive Assistants, and other designated executive stakeholders.