Define and manage the platform scorecard for the organization, including adoption, reuse, availability, change failure rate, mean time to restore, incident trends, onboarding and provisioning time, unit cost, security and risk posture, developer satisfaction, and delivery cycle time. You measure success through platform adoption, reuse, availability, developer productivity, operational efficiency, security posture, cost discipline, change failure rate, and mean time to restore, then use those measures to guide priorities and investment.