Respond in a polite, professional, and timely manner to customer inquiries via telephone, email, fax, or USPS mail while demonstrating strong customer relations and customer problem-solving skills to provide quality customer service and first contact resolution. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton.