West Greenwich, RI30+ days ago
Minimum qualifications: Bachelor's degree (no prior experience required) Strong mechanical and electronics aptitude with the ability to troubleshoot at the component level Valid driver's license Ability to lift up to 50 lbs and stand for extended periods Willingness to work flexible hours and respond to urgent service needs Ability to obtain credentials required to access customer facilities Preferred qualifications: Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field Experience installing, maintaining, or repairing analytical or laboratory instruments Familiarity with ultra-high vacuum systems and high-voltage equipment Proficiency with Windows OS, MS Office, and service management tools Ability to read and interpret schematics, diagrams, and technical documentation Key skills and attributes: Strong problem-solving and analytical thinking Excellent communication and customer service skills Organized with strong time management abilities Collaborative mindset with the ability to work independently Fluency in English (additional languages are a plus) Why join us? In this role, you will: Install, maintain, and repair a wide range of sophisticated analytical instruments (e.g., electron microscopes, chromatography systems) Diagnose and resolve complex technical issues with precision and efficiency Provide on-site and remote support to ensure optimal system performance Build strong customer partnerships through professional, responsive service Contribute to customer success by minimizing downtime and enabling breakthrough discoveries What you bring We're looking for someone who is curious, hands-on, and motivated to solve complex problems while delivering a great customer experience.