p>Travel up to 60 to help set up and support new and existing remote Carvana Locations, including: • Desktop, server, network, security, surveillance, and AV • Communicate with internal and external users and vendors on project timelines and completions • Deal with anything that is powered, wired, or wireless • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users • Set up IT accessories, monitors, docking stations, phones, etc. for all new hires and help current users with occasional desk moves • Document solutions to new problems and share them with the rest of the team • Monitoring system performance to ensure everything runs smoothly and securely • Configuring and maintaining networked computer systems, including hardware, system, software, and applications to ensure availability, reliability, and security • Maintaining physical security for all infrastructure and endpoint devices and ensuring to follow Carvana security best practices • Providing support for implementation, troubleshooting, and maintenance of Information Technology platforms • Participating in hardware refresh projects assigned to Carvana locations • Participating in providing internal business support by resolving escalation requests and providing technical support when requested • Diagnosing and resolving hardware, software, networking, and system issues when they arise • Monitoring the helpdesk ticketing system and ensuring tickets are resolved on time to meet Carvanas defined SLA • Coordinating with 3rd-party vendors, IT providers, and other business units for any specific requirements or on-site installation or upgrade • Maintaining inventory for all infrastructure-related hardware in the Carvana inventory system • Documenting solutions for new problems in Jira • Ability to participate in an on-call rotation and after-hours work when needed.
To be able to do your job at Carvana, there are some basic requirements we want to share with you:
• Must be able to read, write, speak, and understand English • Must be able to lift up to 70 pounds independently, majority of lifting from knee to shoulder heights, other lifting required from various levels • Must be able to carry and transport up to 70 pounds up to 20 feet • Must have excellent visual acuity and manual dexterity • Of course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.