Knowledge, Skills, and Abilities: Knowledge of basic electronics, specification sheets, and circuit diagrams; Knowledge of basic switch gear such as DLink, Linksys, and Netgear; Knowledge of Basic Ethernet; Knowledge of IP addressing scheme and how to deploy; Knowledge of IP subnetting; Knowledge of DHCP and understanding of how it works; Knowledge of Layer 2 and 3 of OSI model; Knowledge of VOIP equipment and concepts; Knowledge of Computer Ethernet and Windows desktop; Knowledge of Microsoft Office products, such as, Outlook, Word, Excel, and Access; Knowledge of FTP service and ability to use FTP; Knowledge of telecommunications equipment operations and maintenance; Knowledge of key and PBX systems, IP telephony systems and Integrated Access Devices; Knowledge of company products and services; Knowledge of company policies and procedures; Knowledge of IP routing; Skill in operating service equipment including various hand tools and testing equipment; Ability to utilize Carrier Grade monitoring services; Ability to communicate with co-workers and various business contacts in a professional and courteous manner; Ability to configure small Cisco Routers such as 800 to 1700 series; Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; Ability to pay close attention to detail; Ability to evaluate, test, and repair sophisticated equipment; Ability to improve or redesign procedures for specific installation/repair problems; Ability to work independently and make sound technical decisions using information at hand; Ability to effectively function as a team player; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Essential Job Functions: Installs, repairs and maintains all types of NEC, Nortel and Avaya PBX systems and associated equipment, including voicemail, facsimile terminals, paging and intercom systems; Optical support of POP's and cellular sites; Installs, repairs and maintains all types of IP telephony systems and integrated Access Devices; Performs all modifications, moves, changes and installation of telephone services and devices; Performs quality control checks of work done at customer premises; Locates trouble in telephone installations; repairs or replaces faults; Coordinates with repair, and other departments on service installations and changes to update billing and central office records; Maintains and repairs existing equipment by using test sets to locate line trouble.