Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianPhiladelphia, PASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIPhiladelphia, PASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Lead Help Desk Analyst Temple University Health SystemLead Help Desk AnalystPhiladelphia, PAPennsylvania-Philadelphia'',''Pennsylvania-Philadelphia'',''Information Technology'',''Information Technology'',''Full-time'',''Full-time'',''Day Job'',''Day Job'',''Regular'',''Regular'',''false'',''405918'',''405918'',''true'',''405918'',''false'',''Submission for the position: Lead Help Desk Analyst - (Job Number: 263756)'',''false'',''405918'',''false'',''true''. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team.
NewService Desk Analyst Imagine360Service Desk AnalystWayne, PAFull timeRequired Experience/Education:High School Diploma or GED0-1 years of experience in an IT support, customer service, help desk, or technical support role OR Equivalent combination of education, internships, lab work, or hands‑on technical trainingPreferred Experience/Education:Associate's or Bachelor's Degree in an IT‑related field (Information Technology, Computer Science, MIS, or related discipline)Experience working in a service desk, help desk, or technical support environment Familiarity with an IT ticketing system (e.g., ManageEngine, Jira, Freshservice, etc.) Basic experience supporting: Windows or macOS operating systems User accounts, passwords, and access management Exposure to ITIL concepts or structured support processesSkills and Abilities:Strong customer service and communication skills Ability to follow documented procedures, scripts, and knowledge articles Willingness to escalate issues appropriately and collaborate with higher‑tier support Flexibility with work schedule and availability as required by business needs Ability to multitask and work in a fast‑paced support environment Basic technical troubleshooting and problem‑solving skills Physical Requirements:When onsite, work is indoors in an office environment with moderate noise. Perform basic troubleshooting for common issues including: Password resets and account unlocks VPN connectivity issuesPrinter and peripheral problems Basic hardware, software, and application support Accurately triage, categorize, and prioritize incidents and service requests according to established guidelines.
Information System Security Engineer Gbs GroupInformation System Security EngineerPhiladelphia, PA$85,000–$100,000 / yearProvide analysis of cybersecurity requirements and potential design solutions, providing guidance and direction related to security technologies, performing analysis on cybersecurity collected data and test results, identifying and implementing cybersecurity design, and preparing and maintaining engineering and security related documentation in support of lab functions supporting Situational Awareness systems. Document, implement and prioritize patching requirements across applicable system components, provide support for the development and testing of patches to fix vulnerabilities in Windows, Red Hat Enterprise Linux (RHEL) operating systems and associated applications, provide assistance in conducting cybersecurity audits to ensure appropriate implementation and compliance of the security posture.
Help Desk Specialist Affiliated Distributors, Inc.Help Desk SpecialistWayne, PAAbility to communicate technical concepts clearly and professionally to non-technical associates while maintaining professionalism, patience, and composure when supporting associates in high-pressure situations. Essential Duties and Responsibilities: Provide company-wide Level 1 technical support for hardware, software, user accounts, mobile devices, and supported business applications.
NewInformation Systems Technician U.S. NavyInformation Systems TechnicianBristol, PAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Help Desk Manager- Mt. Laurel- Second Shift Wachter, Inc.Help Desk Manager- Mt. Laurel- Second ShiftMount Laurel, NJThe Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.
Help Desk Technician CMI Media GroupHelp Desk TechnicianCherry Hill, New JerseyWhat You'll Bring: 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Help Desk Manager PhilOrchHelp Desk ManagerPhiladelphia, PennsylvaniaTitle: Helpdesk Manager Department: Information Technology Reports to: Cloud / Systems Engineer Summary: The Helpdesk Manager is part of a team that is responsible for providing phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, and Ticket Philadelphia. The Helpdesk Manager will be responsible for mentoring the Helpdesk Technician and will take the lead on general helpdesk technical direction.
Help Desk Technician CompasHelp Desk TechnicianCherry Hill, New JerseyWhat You'll Bring: 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Associate System Engineer City of Philadelphia PAAssociate System EngineerPhiladelphia, PA$70,000–$79,438 / yearWe are a Public Service Loan Forgiveness Program qualified employer: 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available*The successful candidate must be a city of Philadelphia resident within six months of hireEffective May 22, 2023, vaccinations areno longer requiredfor new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. CityGeo is performing some of the most innovative work in municipal government on data analytics, application development, use of imagery and management of governance and multi-departmental stakeholder collaborationJob DescriptionThe Associate Systems Engineer is a technical role responsible for supporting, monitoring, documenting, troubleshooting, and improving systems used by the Philadelphia Department of Prisons.
Help Desk Representative Tier 1- Permanent Part-time Camden County CollegeHelp Desk Representative Tier 1- Permanent Part-timeNJThe Help Desk Representative - Tier 1 will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub.
Lead Help Desk Analyst Temple HealthLead Help Desk AnalystPhiladelphia, PATemple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support responsiveness, and the logging of service request.
Human Resource Information Systems (HRIS) Cameo Consulting Group, LLCHuman Resource Information Systems (HRIS)Philadelphia, PA$75,000–$95,000 / yearContractor shall provide support for functions of the Command’s External Awards Program, which includes soliciting award nominations, editing and drafting award nominations, routing awards for approval, creating supervisor briefs, ensuring the Command is in compliance with higher level goals and metrics, and working with NAVSEA HQ awards program managers. The contractor shall serve as a technical point-of-contact for human resource personnel information systems and tools and assists HR personnel with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process and quality improvement opportunities.
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIPhiladelphia, PA$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianPhiladelphia, PA$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Associate System Engineer Philadelphia International AirportAssociate System EngineerPhiladelphia, PA$70,000–$79,438 / yearThe Associate Systems Engineer will work with senior technical staff to support Microsoft Windows Server environments, application platforms, scheduled jobs, automation scripts, monitoring systems, system integrations, and escalated technical support needs. Troubleshoot technical issues related to Windows servers, applications, user access, reports, network connectivity, file permissions, scheduled tasks, scripts, and automated processes.
Project Manager I Partners Consulting, Inc.Project Manager IPhiladelphia, PARemoteWe are seeking a highly organized healthcare IT Project Manager I who is experienced in supporting the management of Information Technology projects, project scheduling, and project documentation to work alongside the Epic Program manager and Epic Project managers on a large multimillion-dollar IT program. Experience with any of these projects is helpful: IT modernization initiatives, Epic, InfoSec, end-user devices, Windows 11, and Windows Hello for Business biometric authentication, Citrix, and VMware, business or clinical applications.
Help Desk Lead - Technical Support MedTec LLCHelp Desk Lead - Technical SupportPACollaborate with Cyber Security Specialist to monitor and respond to endpoint security alerts using Endpoint Detection and Response (EDR) tools (Defender for Endpoint and Crowdstrike), escalating potential threats in accordance with security procedures. The Helpdesk Lead works closely with the Helpdesk Support Specialist to ensure tickets are handled efficiently, problems are resolved quickly, and recurring issues are identified and addressed through improved processes or technical solutions.