The Service Supervisor oversees the service support department team and customer service representatives, coordinating daily service operations, customer inquiries, work assignments, work order quality, and technical support for HVAC-R, Plumbing, and Environmental service activities. Maintain accurate records, files, work orders, inventory documentation, customer interactions, inquiries, complaints, resolutions, expenditures, service metrics, and related reports using applicable CRM, work order, and service management systems.