Your core mission is to ensure every technical program—including the HVAC Program, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs—is fully documented in the Quality Management System (QMS), rigorously trained across a 100+ member matrixed staff, and continuously monitored through robust QA/QC and KPI tracking. As the Technical Services Program Manager , you will act as the operational backbone and "right hand" to the Director, taking complete ownership of building, scaling, and maintaining all technical service programs from the ground up.