Merrillville, IN30+ days ago
Work across an integrated fulfillment process, (customer service, warehousing, transportation, inventory) taking ownership and driving towards Perfect Customer Order Fulfillment metrics (99.85%); as defined in the Council of Supply Chain Management Professionals (CSCMP), achieving the "Seven Rights of Fulfillment": the right product, in the right quantity, in the right condition, to the right place, at the right time, for the right customer, with the right documentation, and at the right cost, essentially delivering exactly what the customer wants, flawlessly, the first time, saving costs and ensuring satisfaction. Communicates proactively with customers, empowering every CFP to spend up to $200 per customer, per incident, without manager approval, to instantly resolve problems or create memorable experiences, fostering trust and exceptional service by allowing CFPs to rectify issues immediately and delight our customers.