Conduct high-volume telephonic outreach to providers, members, and pharmacies to close gaps in care, resolve adherence barriers (e.g., refill timing, 90-day supply conversion, mail order, cost), and coordinate therapy changes. Educate providers and office staff on clinical guidelines, measure specifications, appropriate documentation and coding, and lab ordering practices that support gap closure; influence prescribing and care decisions and respectfully push back when clinically warranted.