Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, manages mail, coordinates and documents information, maintains call reports and logs, verifies benefits, contacts payers and other third parties, organizes and relays price estimates, participates in problem solving and complaint resolution, connects customers to other appropriate resources. Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience.