The role partners closely with Retail Banking, Operations, Treasury Management, Information Technology, Digital Banking, Marketing, Finance, Compliance, and Risk Management to deliver innovative payment solutions, protect customers from fraud, and provide best-in-class support to the Bank's branch network. Reporting to senior executive leadership, the Vice President oversees the Assistant Vice President of Operational Support Services and the Assistant Vice President of Fraud Prevention, providing direction for operational performance, customer experience, risk management, and continuous improvement.